Refund Policy
A legal disclaimer
This refund policy is provided for informational purposes only and does not constitute legal advice. While we strive to ensure the accuracy and clarity of our policies, we recommend consulting with a qualified attorney to ensure compliance with applicable laws and regulations in your jurisdiction. By purchasing our products, you agree to the terms outlined in this refund policy.
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1. Refund Eligibility We offer refunds for the following scenarios:
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Damaged products upon arrival.
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Defective items that do not meet quality expectations. For hygiene reasons, we cannot accept returns for opened or used products unless there’s a verified quality issue.
2. Timeframe Customers may request a refund or exchange within 7 days of receiving their order.
3. Refund Process
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Contact our customer support team with your order number and a description of the issue.
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Include photos for quality concerns, if possible.
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Once approved, refunds will be processed within 5-10 business days.
4. Exchanges
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Exchanges for defective products are available.
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Customers can opt for a replacement product of equal value, subject to stock availability.
5. Shipping Costs
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Refunds exclude shipping charges unless the fault lies with us.
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Return shipping costs will be the buyer's responsibility unless otherwise specified.
6. Non-Refundable Items
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Sale items, promotional offers, or custom-made soap products are final sale and cannot be refunded.
7. Customer Satisfaction Guarantee Your happiness matters! If you’re not satisfied with our soap, please reach out—we’ll do our best to make it right.